May 22, 2012
To Steve Cohn, Heather Fuchs, Len Zegiel and the rest of the Elevations team -
We are writing to let you know our appreciation for a job well done on the exterior finish work on our home in Oak Park.
As we neared the end of a long & challenging home renovation project, we needed to find a company that would complete the remaining work on the project in a timely manner, at a fair price, and at a level of quality that we would be proud of. We interviewed a number of firms, but we decided to go with Elevations not only because of good things we had heard about the company, but because we felt that Elevations had a strong reputation that they would work to uphold.
The project got off to a good start when Steve Cohn and Michael Klein respected our need to work within a set budget, while still providing a level of quality that Elevations strives for. Steve made sure that the design phase went efficiently with the helpful addition of multiple renditions, which gave us a good sense of what the finished work would look like.
Once the project contract was signed, we were kept well informed by Heather Fuchs regarding the project's progress. She answered questions quickly and helped us resolve a number of project details as the project progressed.
During the the construction phase, Len Zegiel was our primary contact and we can't say enough good things about Len's commitment to making our project a success. Len maintained a fantastic approach throughout, attending to deals great and small, communicating with the village as required, and making sure we were pleased with every aspect of the job. Len had the ability to take what many would consider to be a stressful experience and turn it into an enjoyable project, and for this we owe him a great amount of appreciation.
Not every part of a home renovation project goes 100% as planned. When an unexpected complication arose regarding porch footings, Len bought up the issue quickly, worked to provide options for us to consider, and proposed a solution that made good sense for our project while keeping costs in line.
The crew on site (Skip, Steve, and others) were professional in their manner, worked quickly, did the job right.
The final result is a job that was completed quickly, on budget, and which exceeded our expectations. The workmanship is top-notch - we frequently hear compliments about the beauty of the exterior of our home. Thank you all for a job well done; we'd happily recommend Elevations to anyone who asks us about our experience.
Thomas Brandt & Lydia Lewis-Brandt
I’d like to commend Elevations and in particular, Len Zegiel on the wonderful renovation you did on our home. The process was a pleasure beginning to end. While the Evanston City planning department didn’t make things easy, Len and your team were great to work with. Once started, the work moved along quickly and the results were excellent. Len was always attentive and easy to get a hold of. He quickly resolved any issues that came up.
Not a day goes by that we don’t get a compliment from a neighbor or passer-by on how great our house looks. Once I get the yard back to life in the spring, I’ll call you to come back and take some “after” photos for your website.
Gary McElhatton, Evanston
I would like to send you a quick note of thanks for the wonderful work that your company did on my home. I had a new roof installed, new siding on the entire house, a new garage door and my back porch fully enclosed. From my first meeting with Bill Sattler I felt like I was in good hands. Bill listened to my ideas and put them into a coherent and cohesive vision. The rendering he gave me of my house ended up being spot on.
Liz Hackel was my customer service point of contact. I truly appreciated her weekly check-ins. It was nice to know what the status of the job was, especially before the work had actually started on the house.
And last, but certainly not least, is Len Zegiel, the superintendent of my job. Len was an absolute pleasure to work with. As a first time homeowner, I had no experience with any remodeling work. Len was very patient with me, answering any questions I had and lending advice when I felt lost. Len made me feel comfortable. I realized that I could rely on him to keep the job running smoothly with little worry on my part. He made sure that my house was completely livable during the 3 months of construction. The crew cleaned up every night and did not leave me with any mess at the end of the job.
My house does not look like it was remodeled – it looks brand new! My neighbors (many of whom I had never met before) have stopped by on several occasions to compliment me on the house and thank me for the increase in the neighborhood’s curb appeal.
So again, many thanks to you and your wonderful team for a job well done!
Jen Greene, Lake Forest
We had windows installed on the upper level of our home last year, and while Len was not the first person in charge he did become the person who took charge after the former foreman left. There were some issues prior to Len coming on board, namely the windows had not been ordered, therefore they were not going to be installed at the time we had agreed upon. Len called and introduced himself, and explained the situation, of which he had had nothing to do with at that time. He took a bad situation and made it into a positive experience for my husband and myself. He kept me informed all along the process, checking in so that I was privy to what was going on at all times. He was on the job while the windows were being installed, checking in with us to make sure we were happy. He called on a regular basis to make sure everything was going according to schedule, came out checked the windows and when one of them was defective, he took care of it, keeping us informed along the way. He also installed some trim on our home, doing a wonderful job, out there with his ladder, just taking care of what needed to be done. We were very happy with Len's service and would recommend him and Elevations to friends and family. Thanks Len for your professionalism, and for your gifts. We truly appreciate all that you have done.
Art and Wanda - Wheaton
We are writing this letter to thank Elevations for a job well done. Elevations installed siding, windows and doors on our house from August, 2010 to October, 20010. Within the three months of the project, Elevations showed diligence and dedication to quality workmanship.
From designing and planning the remodeling of the exterior of our house through the actual installation our questions and concerns were dealt with promptly. We appreciated the advice given and the professional work done by Elevations personnel.
Six months has gone by now and we are pleased with the results of the project. The house is attractive, functional, and meets our needs perfectly.
Chris and Kathy Urgo
Our new windows are lovely – beautifully done. Kevin, our initial contact person, was great. We did get off to a bit of a rocky start with the installation, but then when Len stepped in and took over, he had his hands full, but he was phenomenal - great with follow-through – he really got the job done!
We had the house appraised before the windows were replaced and it didn't appraise as well as we had hoped, but we think that now, the value has gone up due to the new windows. Our neighbors are saying it looks great. Our house is only 18 years old, but when we noticed that the windows needed to be replaced, we acted right away, and we’re glad we did. The project was just recently completed, and the weather has been very mild, but we know we’re going to see some savings in our heating and cooling expenses this winter.
I would recommend Elevations to my friends and family – especially Kevin and Len. They were wonderful to work with.
Wanda and Arthur, Wheaton
The finished results are beautiful! While we didn’t change the overall look of our home (just replaced what needed to be replaced), it looks brand new – like it did when it was first built. Without being partial, our house can now compete with the other homes in the neighborhood. We waited a few years to do this. Over those years, the need became greater, so we finally did it, but we wish we would have done it sooner. We’re so happy to pull into our driveway now! Everyone at Elevations was very courteous. Calls were always answered promptly and concerns were addressed in a timely manner. I’d absolutely recommend Elevations to friends and family.
Faye, Arlington Heights
Just a quick e-mail to let you know how happy my husband and I are with the residing job that Elevations did on our home. We selected Elevations from other contractors based upon Elevation's solid reputation in the marketplace and one stop shopping approach. I was totally impressed with the level of service starting with sales (Tom Lazzara) and continuing with the project manager (Kevin Bigos) and financing and waivers (Janie). Any questions or concerns I had during the project were immediately addressed to my satisfaction by either Tom or Kevin. Also, the subcontractors that Elevations used were polite, professional, reliable, etc. and did excellent work. Your company's customer service was great as well (we got a call early in the project to see how things were going). Please feel free to use us as a reference.
Melissa and Jeff, Winnetka